Honeybottom Kennels respects your right to
privacy and comply with obligations under the Data Protection Acts 1988 &
2002 and the EU General Data Protection Regulation 2018 (GDPR).
We are committed to protecting any personal
data that we collect. The purpose of this Privacy Policy is to enable you to
understand what personal information of yours is collected, how and when we
might use or share your information, and how you can correct any inaccuracies
in the information.
This Privacy Policy also explains our online
information practices and the choices you can make about the way your
information is collected and used. By using our services, you agree to the use,
collection and disclosure of the data that we collect in accordance with this
Privacy Policy.
1. Definitions
In this privacy policy “we”, “us”, “our” and
“Honeybottom Kennels” and means Honeybottom Kennels, Hanney Road, Steventon,
Abingdon, Oxon, OX13 6AP.
All references to the client will be referred
to as “you”, “your”, “customer” or “client”.
2. Who we are
Honeybottom Kennels provide kennels and day
care services set in 5 acres of beautiful Oxfordshire countryside with
excellent grounds and facilities.
Data Controller
Philip Reid at Honeybottom Kennels is the Data
Controller for all the personal data that you submit.
We encourage individuals covered by this
Privacy Policy to raise any concerns about our processing of personal
information by contacting the data controller using the details below:
Contact Name: Philip Reid
Company
Name: Honeybottom Kennels
Address: Hanney Road, Steventon, Abingdon, Oxon, OX13 6AP
Email: honeybottomkennels@gmail.com
Phone: 01235 831217
3. Types of Information
Collected
We collect the following types of information:
Personal Data
This is data that identifies you or can be
used to identify or contact you, which may include your name, address, email
address and telephone no. Such information is only collected from you if you
voluntarily submit it to us. When you contact us, whether by telephone, through
our website or by e-mail, we collect the data you have given to us in order to
reply with the information you need. We record your request and our reply in
order to increase the efficiency of our business.
Non-Personal Data
Like most websites, we gather statistical and
other analytical information collected on an aggregate basis of all visitors to
our website. This Non-Personal Data comprises information that cannot be used
to identify or contact you. Such as user IP addresses where they have been
clipped or anonymised, browser and operating system types and other anonymous
statistical data involving the use of our website.
Children
This website is not directed towards children
and as such we do not seek to collect any personal information from children.
If we become aware that personal information from a child under the age of 13
has been collected, we will use all reasonable efforts to delete such
information from our records.
Job Application and
Employment
If you send us information in connection with
a job application, we may keep it for up to three years in case we decide to
contact you at a later date.
If we employ you, we collect information about
you and your work from time to time throughout the period of your employment.
This information will be used only for purposes directly relevant to your
employment. After your employment has ended, we will keep your file for up to
six years before destroying or deleting it.
Social Media
When contacting us via social media, whether a
public or private message, any personal information you provide through these
social media platforms, such as Facebook and Twitter, are governed by the
privacy policy of the company providing the platform and not Honeybottom
Kennels.
4. Purposes for which we
hold your Information
We will process any data you provide to us for
the following purposes:
1. to respond to your comments,
queries and support requests.
2. to carry out our obligations
arising from any contracts entered into between you and us.
3. to keep you informed of any
changes to your booking or our services.
4. to check that use of our services
is in accordance with our terms and conditions.
5. for the purposes of security, and
prevention and detection of fraud.
6. We use the Non-Personal Data
gathered from visitors to our website in an aggregate form to get a better
understanding of where our visitors come from and to help us better design and
organise our website, products and services.
Our legal basis for
holding your personal data under GDPR
· We are entitled to use your data
as described in point (1) as we are responding to your request and therefore
you have given consent to this processing.
· We are entitled to use your data
as described in points (2), (3) and (4) as we require to do this as part of our
contractual obligations to provide our services.
· We are entitled to use your data
as described in points (5) and (6) as the purposes stated are within our
legitimate interests.
5. Storage and Management
of your Personal Data
Data Storage
The data that we collect in connection with
our services is stored locally on our booking system. Data collected through
our website and emails is also stored on our secure web server, which is
located in a UK Data Centre with 24/7 onsite security.
Unfortunately, the transmission of information
via the internet is not completely secure. Although we will do our best to
protect your personal data, we cannot guarantee the security of your data
transmitted to our website; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.
Personal Data Retention
Schedule
By law we have to keep basic information about
customers and their contact details for a minimum of 6 years for tax purposes.
We only store your information for as long as
is necessary for the purpose it was obtained or for any additional purpose we
have explained to you. We also implement policies to regularly audit the
personal data we hold to ensure we do not retain any personal data for longer
than we are entitled to.
6. Security of your
Personal Data
We place great importance on the security of
all personally identifiable information associated with our customers. We use
technical security measures to prevent the loss, misuse, alteration or
unauthorized disclosure of information under our control. We use security
measures including and not limited to: physical, electronic and managerial
procedures to safeguard and secure the information we collect online. All
sensitive information is collected through an encrypted connection on our
secure server through Secure Sockets Layer (SSL) technology.
SSL Certificate
Our website utilises industry-standard Secure
Sockets Layer (SSL) technology to allow for the encryption of potentially
sensitive information such as your name, address and other critically sensitive
information. Information passed between your computer and our website cannot be
read in the event someone else intercepts it.
This technology includes the following
features:
· Authentication – this assures
your browser that your data is being sent to the correct computer server, and
that the server is secure.
· Encryption – this encodes the
data, so that it cannot be read by anyone other than the secure server.
· Data Integrity – this checks the
data being transferred to ensure it has not been altered.
When you access a website secured by an SSL
certificate, you will see https:// at the beginning of its URL. Your web
browser may also show the connection as secure by displaying a “lock” icon in
the address bar.
Website, Email &
Server Security
We ensure best to our ability that our systems
and servers are protected from hackers, viruses, intruders and other online and
offline problems by utilising the latest web security features, along with
real-time file scanning for malicious files, a comprehensive firewall and
advanced email filters to protect our systems.
7. Disclosure of
Information to Third Parties
We share personal information in the following
ways:
1. Sale of Business. We reserve the right to transfer information (including
your Personal Data) to a third party in the event of a sale, merger,
liquidation, receivership or transfer of all or substantially all of the assets
of our company provided that the third party agrees to adhere to the terms of
the Privacy Policy and provided that the third party only uses your Personal
Data for the purposes that you provided it to us. You will be notified in the
event of any such transfer and you will be afforded an opportunity to opt-out.
2. Legal and Compliance Reasons. We may access, preserve and share your information with
companies, organizations, governmental entities or individuals outside of our
Company if we believe, in good faith, that the law requires us to do so. This
may include, but is not limited to, responding to court orders or other legal
processes (such as law enforcement requests). We may also access, preserve and
share your information as necessary to: (i) establish or exercise our legal
rights or defend against any legal claim; (ii) investigate, prevent, or take
action regarding suspected fraud or other illegal activities; (iii) prevent
death or serious physical harm to any person; or (iv) investigate violations of
our Terms & Conditions.
Our legal basis for
disclosing your personal data under GDPR
· We are entitled to disclose your
data as described in points (1), (2) and (3), as the purposes stated are all
within our legitimate interests.
· We are entitled to disclose your
data as described in point (4), on the basis that we are legally required to do
so.
8. Use of Cookies
This website does not store any information
that would, on its own, allow us to identify individual users of this service
without their permission. Any cookies that may be used by this website are used
either solely on a per session basis or to help improve and maintain the
website. Cookies are not shared with any third parties. This website uses
session cookies to count visits to each webpage and generate statistics. This
information helps us improve and maintain our website.
Also known as browser cookies or tracking
cookies, cookies are small, often encrypted text files, located in browser
directories. They are used by web developers to help users navigate their
websites efficiently and perform certain functions.
9.What cookies are used
on this Website?
The cookies we use on this website are broadly
grouped into the following categories:
· Essential – Some of the cookies on our website are essential for us
to be able to provide you with a service you have requested. An example of this
would be a cookie used to enable you to log into your account on the website or
which allows communication between your browser and the website. You may not be
able to use our website without these cookies.
· Analytics – We use analytics cookies to helps us understand how
users engage with our website. An example is counting the number of different
people coming to our website or using a particular feature, rather than the
total number of times the site or feature is used. Without this cookie, if you
visited the website once each week for three weeks we would count you as three
separate users. We would find it difficult to analyse how well our website was
performing and improve it without these cookies.
· User Cookies – We use cookies to improve your experience by remembering
your preferences so we know how you like to use our website. Examples of this
would be remembering you so that you are served with the same content or to
remember you when you come back to the site.
For more information on the cookies set by
Google Analytics please go to: Google Analytics Cookie Usage
on Websites For more information about cookies and their
uses visit All About Cookies.
10. Controlling and
Opting Out of Cookies
Your browser or device may offer settings that
allow you to choose whether browser cookies are set and to delete them. For
more information about these controls and to exercise your cookie preferences,
visit your browser or device’s help material. If you choose to reject cookies,
as noted above, you may not be able to use certain features of our websites and
services.
11. Links to external
websites
This website may contain links to external
websites. We are not responsible for the privacy policies or content of these
sites. When you leave this website, make sure you read the privacy policies of
each and every website that collects your personal data.
This privacy policy applies only to
information that is collected by Honeybottom Kennels
12. Changes to the
Website Privacy Policy
Any changes to this Website Privacy Policy
will be posted on this website so you are always aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it.
If at any time we decide to use Personal Data
in a manner significantly different from that stated in this Website Privacy
Policy, or otherwise disclosed to you at the time it was collected, we will
notify you by email, and you will have a choice as to whether or not we use
your information in the new manner.
13. Your Rights
You have the right to object to how we use
your personal information. You also have the right to see what personal
information we hold about you. In addition, you can ask us to correct
inaccuracies, delete or restrict personal information or to ask for some of
your personal information to be provided to someone else.
Right to Object
You can object to our processing of your
personal information. Please contact our Data Controller, providing details of
your objection.
Access to Your Personal
Information
You can request access to a copy of your personal
information that we hold, along with information on what personal information
we use, why we use it, who we share it with, how long we keep it for and
whether it has been used for any automated decision making.
You can make a request for access by contacting
us at Honeybottom Kennels. Please make all requests for access in writing and
provide us with evidence of your identity.
Right to Withdraw Consent
If you have given us your consent to use
personal information, you can withdraw your consent at any time and, update
your marketing preferences by contacting our Data Controller.
Rectification
You can ask us to change or complete any
inaccurate or incomplete personal information held about you.
Erasure
You can ask us to delete your personal information
where it is no longer necessary for us to use it, you have withdrawn consent,
or where we have no lawful basis for keeping it.
Portability
You can ask us to provide you or a third party
with some of the personal information that we hold about you in a structured,
commonly used, electronic form, so it can be easily transferred.
Restriction
You can ask us to restrict the personal
information we use about you where you have asked for it to be erased or where
you have objected to our use of it.
Personal Data Breach
Notification
We ensure best to our ability that our systems
and servers are protected from hackers, viruses, intruders and other online and
offline problems, however if we experience a data breach of any kind, where a
customer’s data has been compromised, a notification will be sent to all those
affected within 72 hours of becoming aware of the breach.
Make a Complaint
You can make a complaint about how we have
used your personal information to us, by visiting your local branch, by contacting
our Data Controller.
You also have the right to lodge a complaint
with a supervisory body. The relevant authority in the UK is the Information
Commissioner’s Office at ico.org.uk
We will not make any charge for responding to
any request from you to exercise your privacy rights, and we will respond to
your requests in accordance with our obligations under data protection law.